SYNAPSE SYSTEM: How the System Works

A summary of how we handle a typical billing cycle:

1. Charges and payments are batched in the US office in a manner appropriate for a data entry clerk.

2. Batches are scanned into a PC and sent over to the Philippines via the internet in encrypted form to protect patient privacy.

3. The Philippines reviews the data and keys in the charges and payments into the host computer, flagging for statements and secondary insurance.

4. The Philippines send reports with copies of EOBs and charges that may be questionable. These reports are reviewed by the local supervisor for corrections.

5. Typical turnaround, which also depends on the volume of work, is usually 12 hours. Our staff in the Philippines operates 16 hours a day.? Due to the 12- 15 hour time difference between the United States and Manila, work that is submitted for data entry at the end of the business day here is usually almost immediately processed over there, where their day has just began.

6. Based on Aging Analysis Reports and other report tools, open insurance claim status and outstanding patient payments are followed up through phone calls.